Privacy Policy

1. Introduction

This Privacy Policy explains how Zimaar collects and uses your personal information. This policy applies to Zimaar Limited and any associated Zimaar entities (together, “Zimaar”, “we”, “us”). For any data protection queries, you can contact our Data Protection Officer at dpo@zimaar.com. Zimaar is a controller of your personal data for the purposes of data protection law.

2. Our Purpose for Using Your Information

Our main purpose for collecting and using your personal information is to provide you with the goods, services, and experiences you expect from us. We will also use it to meet our legitimate business interests and to fulfill our legal obligations. We will never sell your information to third parties.

3. What Personal Information We Collect

We collect various types of personal information, including:

• General Information: Your name, title, contact details (email address, postal address, telephone number), date of birth, and gender.
• Purchase and Engagement History: Records of your purchases, browsing history on our website, engagement with our communications, and details of any appointments or events you attend.
• Preferences and Interests: Information you provide about your preferences, interests, and lifestyle for bespoke services.
• Technical Information: Data from cookies and similar technologies, such as your IP address, browser type, and device information.
• Security Information: For the safety of our customers and colleagues, we use CCTV in our stores which may capture your image.

4. How We Collect Your Information

We collect your personal information through various interactions:

• When you visit a Zimaar store: When you make a purchase or use one of our in-store services.
• When you use our website: When you make a purchase, create an account, sign up for our newsletter, or browse our products.
• When you contact our Concierge team: Through email, phone, or social media.
• When you use our enhanced shopping services: Such as our Personal Shopping and Clientelling services, where our style advisors may record information about your preferences to provide a bespoke experience.
• When you attend a Zimaar event: We may collect information when you register for or attend an event.

5. How We Use Your Personal Information

We use your information for several purposes:

• To provide our goods and services: This includes processing your orders, managing your account, handling returns, and providing you with customer service.
• To personalize your experience: We use your purchase history and preferences to recommend products and services that may be of interest to you.
• For marketing and advertising: We will only send you marketing communications if you have consented to receive them. You can manage your preferences at any time by contacting us.
• For business analytics: We analyze customer data to understand trends, improve our products and services, and enhance our business operations.
• For security and legal compliance: We use information to protect our business and our customers from fraud and to comply with our legal obligations.

6. Sharing Your Personal Information

We do not sell your personal information to third parties. We will only share your information in the following circumstances:

• With our trusted service providers: We work with partners who provide services on our behalf, such as payment processing, delivery, and marketing. These partners are only given the information they need to perform their services and are required to protect your data.
• With your consent: For certain services, we will ask for your explicit consent to share your information with a third party.
• For legal reasons: We may be required to share your information with law enforcement or other authorities if required by law.

7. Your Rights

You have several rights in relation to your personal information:

• The right to be informed: You have the right to know how we are using your personal information.
• The right of access: You have the right to request a copy of the personal information we hold about you.
• The right to rectification: You have the right to have inaccurate personal information corrected.
• The right to erasure: You have the right to have your personal information erased in certain circumstances.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal information.
• The right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• The right to object: You have the right to object to the processing of your personal information.

To exercise any of these rights, please contact our Data Protection Officer at dpo@zimaar.com.

8. Cookies

Our website uses cookies to improve your browsing experience, analyze site traffic, and for advertising purposes. For more information, please see our full Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• By email: dpo@zimaar.com
• By post: The Data Protection Officer, Zimaar Limited, [Zimaar Head Office Address], London, [Postal Code], United Kingdom.